
What is a Link Worker?
A Link Worker is here to support a client by:
- Working alongside a GP and other health professionals
- Offering a safe, confidential space to talk
- Listening to the problems a person is facing
- Helping them explore “what matters most to you”
- Agreeing goals together that feel right for them
- Communicating with other services on their behalf
- Connecting them with local activities and services
Link Workers typically work with people over 6-12 contacts either via phone calls or face-to-face meetings. This can happen over a three-month period.
We encourage the team to meet with clients face-to-face as much as possible.
What we can work on with a client:
- Long term conditions (self-management) including Dementia, Diabetes, persistent pain.
- Healthy eating
- Exercising
- Menopause
- Social isolation
- Carer pressures
- Cost of living pressures
- Families and parenting
- Frequently attending GP
- Struggling to access and navigate services
- Low level mental health
- Confidence building
- Engagement in, and accessing, community activities, including volunteering opportunities


We cannot work with a client who:
- who has not consented to be referred to DWB
- who is experiencing a severe, unmanaged mental health episode
- who is engaging in criminal activity
- who is known to be aggressive, violent or abusive to staff
We can refer or signpost people for support with:
- Employment, skills, training and learning
- Benefits
- Debt
- Housing
- Moderate mental health issues
- A diagnosed mental health condition which is well managed
- Bereavement
- Aids and adaptations
- Stopping smoking
- Social care

We may be able to work with*:
- Those struggling with alcohol/substance abuse
- Those who are having suicidal ideation
- Those with severe learning disabilities
- Those who are under 18, unless part of a family unit or for a specific project e.g. Children, Young People and Families Social Prescribing Link Worker or SCH Family Coach
*referral will be discussed before being accepted
How to make a referral to a Link Worker as a professional:
- For Clover Darnall, Clover Highgate, Clover North, Clover City, Clover Mulberry, Harold Street and other health professionals working with these practices and using SystmOne: Please task us via the Clover GURU task group
- For Handsworth Medical Practice: Please use task group Darnall Well Being Link Workers
- For any other health professionals: Please email the referral to virtual.ward@nhs.net
To speak with one of our Social Prescribers, please contact us on: 0114 249 6315
We have a printable flyer explaining our Link Worker service which you can download here:
